Stop Offshoring
Tuesday, November 25, 2003
Today I got my first submission to this blog from a reader!
I am not alone!!
Here's the article he submitted: Dell drops some tech calls to India - CNet News
http://news.com.com/2100-7342-5110933.html?tag=nefd_hed
"After receiving customer complaints, Dell has stopped sending U.S. technical support calls for two of its corporate computer lines to a Bangalore, India, call center.
"Calls from U.S. purchasers of Dell's OptiPlex desktop and Latitude notebook personal computers will be handled from existing facilities in the United States, a Dell spokesman said Monday.
"'Our customers weren't satisfied with the level of support they were getting' from the India operations, said Dell spokesman Jon Weisblatt. He declined to give details about the customer complaints.
"The decision involves a shuffling of tech support tasks, Weisblatt said. He said it would not affect employment levels in either India or the United States."
Hooray, one company acknowledges that offshore workers aren't the bargains they appear to be! It's odd though that the decision doesn't affect employment levels in either India or the U.S. Does that mean Dell will offshore other functions to India instead?
Comments:
Post a Comment
