Stop Offshoring
Tuesday, March 29, 2005
A friend of mine was having trouble with some software at work and called the (U.S.-based) company's technical support. Not surprisingly, she got someone in India. She said the Indian support person was so incompetent that she had to repeat her problem many times, and he still couldn't understand the problem. In the end, he gave her another phone number to call.
Situations like this aren't uncommon these days. Why do companies think they're better off when they outsource these jobs to India? Lack of results and pissed off customers is better off?
