Stop Offshoring
Google
Monday, May 02, 2011
 
A Wall Street Journal Article titled India Graduates Millions, but Too Few Are Fit to Hire re-iterates some of the problems I've encountered with Indian offshoring companies. For example, Indian schools "focus on rote learning rather than critical thinking and comprehension", which results in many candidates sounding good on a phone interview but aren't really qualified to do the job. Another shortcoming in the article that I thought was interesting was the lack of candidates who can communicate effectively in English. Anyone who has called customer support in India is familiar with the frustration, but English competency was supposed to be one of the reasons why American companies looked to India for staffing. It looks like even that myth is getting exposed now.


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